Privacy Policy

Effective Date: 04.05.2025
Company Name: Mental Health & Crisis Response Solutions (MHCRS)
Website: https://mhcrs.org/
Email: moc.liamg%40hcivertimid.xela
Phone: +44 737 906 5591
Registered Address: 15 East Street, Beaminster, DT8 3DS, UK

1. Introduction

This privacy policy explains how Mental Health & Crisis Response Solutions (MHCRS) collects, uses, stores, and protects your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We only collect data you voluntarily provide through forms on our website:
● Your Name● Your Email Address● Your Phone Number

We do not collect sensitive personal data (e.g. health, political views, biometrics).

3. Purpose of Data Collection

Your personal data is collected to:
● Respond to your inquiries● Provide requested information about services● Contact you regarding appointments, offers, or relevant updates● Maintain communication about the services you requested

4. Legal Basis for Processing

We process your data based on the following legal bases:
● Consent: You give clear consent by submitting a form● Legitimate interests: Communicating with users who initiated contact

You may withdraw your consent at any time by emailing us.

5. How We Collect Your Data

We collect your data when:
● You submit a contact form on our website● You subscribe to updates or request information

6. How We Use Your Data

We use your data to:
● Respond to your message or request● Schedule consultations● Provide information relevant to your inquiry● Improve our communication and user experience

7. How We Store and Protect Your Data

We store your data securely on protected servers and use appropriate encryption and access controls. Only authorized personnel have access to this data.

8. Data Retention

We keep your personal data only as long as necessary:
● Contact requests: Up to 12 months after last communication● Mailing list (if applicable): Until you unsubscribe

9. Sharing of Data

We do not sell, rent, or share your personal data with third parties unless:
● Required by law● You provide explicit consent● It is necessary for service delivery (e.g. email platform)

10. Your Rights Under GDPR

You have the right to:
● Access the personal data we hold about you● Request correction of inaccurate or incomplete data● Request deletion of your data ("right to be forgotten")● Restrict or object to processing● Withdraw consent at any time● Data portability (receive your data in a structured format)

11. How to Exercise Your Rights

To exercise any of your rights, please contact:

Email: moc.liamg%40hcivertimid.xela
Phone: +44 737 906 5591

We will respond within 30 days in compliance with GDPR.

12. Third-Party Services

If we use any third-party services (e.g. email delivery platforms), they are GDPR-compliant and only process data on our behalf as data processors under signed agreements.

13. International Data Transfers

We do not transfer your data outside the UK or EEA. If that changes, we will notify you and ensure compliance with GDPR safeguards.

14. Cookies Policy

This website uses cookies to enhance your browsing experience and analyze site traffic.

By continuing to use this site, you consent to our use of cookies in accordance with this policy.

What are cookies?
Cookies are small text files stored on your device when you visit a website. They help us understand how you interact with our content and improve our services.

Types of cookies we use:
● Essential cookies – necessary for the basic functioning of the site.● Performance cookies – help us understand visitor interaction (e.g., Google Analytics).● Functionality cookies – remember your preferences.
You can manage or disable cookies through your browser settings at any time.

For more information, contact us at .moc.liamg%40hcivertimid.xela

15. Changes to This Policy

We may update this policy to reflect changes in law or our operations. Updates will be posted on this page with a new effective date.

16. Contact Information

If you have any questions or concerns about this policy or your data, contact us:

Mental Health & Crisis Response Solutions (MHCRS)
15 East Street, Beaminster, DT8 3DS, UK
Email: moc.liamg%40hcivertimid.xela
Phone: +44 737 906 5591